The Email Mistake

Do you believe your computer’s email program which says “delivery complete” a few seconds after you hit the “send” button? If you do, you have made the classic email mistake. Your computer may think it has been “sent,” but that isn’t the real question. The real question is whether or not the email has been received.

Let’s examine the rules from two forums: First, the appeal rules from the Small Business Administration (“SBA”) Office of Hearings and Appeals (“OHA”), which adjudicates appeals from size protests. Second, the bid protest rules of the Government Accountability Office (“GAO”), which adjudicates most bid protests:

OHA: (a) Methods of filing and service. E-mail, mail, delivery and facsimile are all permitted unless a Judge orders otherwise…

Here’s what happens when you fail to confirm the forum’s receipt of your email. In Size Appeal of Supplies, Now, SBA No. Siz-5655, 2015 WL 2149481 (April 20, 2015), Supplies Now attempted to appeal a size determination that they believed was wrong (it had been dismissed as untimely because it was filed more than five business days after award notification). Supplies Now received the size determination on February 3, 2015. On February 18, 2015, Supplies Now filed its appeal by email, and obtained an acknowledgement from its email account that said “Delivery to recipients or groups is complete, but no delivery notification was sent by the destination server. [OHA’s email address is listed among those in the acknowledgement].” After about six weeks, and hearing nothing from OHA, Supplies Now called OHA and was advised that the appeal had not been received. Supplies now retransmitted its appeal petition on April 9, 2015.

In dismissing the appeal as untimely, OHA noted that, in accordance with 13 C.F.R. ยง 134.304(a), a size appeal must be filed at OHA within 15 days of receipt of the size determination, and Supplies Now had failed to do so, since nothing had been received within 15 days. “[H]aving chosen to submit its appeal by email, Appellant was responsible for ensuring that the email successfully reached OHA. Nor could Appellant reasonably rely solely upon the acknowledgement from its email system, particularly given that Appellant received no response, over a period of several weeks from OHA or other intended recipients of the appeal.”

Note that the GAO rules (set forth above) similarly stress that a document is not filed until it is received by the GAO, including emailed documents.

The lesson is simple-if you email something to OHA or the GAO, always confirm by telephone that it has been received. Do not trust a computer generated confirmation, or even a “return receipt” sent by an email program. Telephone the forum, get the name and phone number of the person at GAO or OHA, and be sure all pages were received. Federal officials are unlikely to falsely deny receipt after they have specifically acknowledged it.

Copyright 2017 Richard D. Lieberman