The Email Mistake

Do you believe your computer’s email program which says “delivery complete” a few seconds after you hit the “send” button? If you do, you have made the classic email mistake. Your computer may think it has been “sent,” but that isn’t the real question. The real question is whether or not the email has been received.

Let’s examine the rules from two forums: First, the appeal rules from the Small Business Administration (“SBA”) Office of Hearings and Appeals (“OHA”), which adjudicates appeals from size protests. Second, the bid protest rules of the Government Accountability Office (“GAO”), which adjudicates most bid protests:

OHA: (a) Methods of filing and service. E-mail, mail, delivery and facsimile are all permitted unless a Judge orders otherwise…

Here’s what happens when you fail to confirm the forum’s receipt of your email. In Size Appeal of Supplies, Now, SBA No. Siz-5655, 2015 WL 2149481 (April 20, 2015), Supplies Now attempted to appeal a size determination that they believed was wrong (it had been dismissed as untimely because it was filed more than five business days after award notification). Supplies Now received the size determination on February 3, 2015. On February 18, 2015, Supplies Now filed its appeal by email, and obtained an acknowledgement from its email account that said “Delivery to recipients or groups is complete, but no delivery notification was sent by the destination server. [OHA’s email address is listed among those in the acknowledgement].” After about six weeks, and hearing nothing from OHA, Supplies Now called OHA and was advised that the appeal had not been received. Supplies now retransmitted its appeal petition on April 9, 2015.

In dismissing the appeal as untimely, OHA noted that, in accordance with 13 C.F.R. ยง 134.304(a), a size appeal must be filed at OHA within 15 days of receipt of the size determination, and Supplies Now had failed to do so, since nothing had been received within 15 days. “[H]aving chosen to submit its appeal by email, Appellant was responsible for ensuring that the email successfully reached OHA. Nor could Appellant reasonably rely solely upon the acknowledgement from its email system, particularly given that Appellant received no response, over a period of several weeks from OHA or other intended recipients of the appeal.”

Note that the GAO rules (set forth above) similarly stress that a document is not filed until it is received by the GAO, including emailed documents.

The lesson is simple-if you email something to OHA or the GAO, always confirm by telephone that it has been received. Do not trust a computer generated confirmation, or even a “return receipt” sent by an email program. Telephone the forum, get the name and phone number of the person at GAO or OHA, and be sure all pages were received. Federal officials are unlikely to falsely deny receipt after they have specifically acknowledged it.

Copyright 2017 Richard D. Lieberman

Grocery Store Consulting – The Risk Management of Wrist Management

One of the huge costs of running a grocery store is healthcare. Workmen’s (workperson’s) compensation is also a challenge due to all the grocery clerks who have wrist problems or Carpal Tunnel. Those repetitive motions of picking up items and moving them across the scanner take their toll on the frail human skeletal bones of the wrist. You can see why large grocery store chains with risk management departments take “wrist management” seriously. Let’s talk, but first let me tell you a little personal story.

The other day, I purchased 8 two-liter bottles, and I noted the cashier line I got into was one with an older lady who normally wears a Carpal Tunnel wrist support brace. I put one bottle up and said; “8 of those” and told her I was saving her from Carpal Tunnel, and she thanked me and said she had forgotten her wrist brace today and was happy not to have to do any heavy lifting. I was then pleased with myself for thinking ahead and on-the-fly and bypassing the heavy bottles to the young bagging gal who asked the same-old same-old; “Paper or Plastic?”

If this older checker is not careful, she’ll be on disability before she knows it, and I bet the risk management department knows that too, even if their in-house specialists and in-house contracted chiropractors are trying to keep her on as long as possible to avoid another Carpal Tunnel union case and addition to their already challenging disability numbers.

In considering all this, it occurred to me that the grocery store risk management department should consider a couple of new strategies:

1.) Have Carpal Tunnel Syndrome suffering employees work one-day on the check stand and then the next day monitoring the self-check aisles.
2.) Divide half the checkout stands in the store facing the other way, thus forcing the employees to use their other hand, and rotate the employees every other day to a different facing checkout stand.
3.) Increase the number of self-checkout stands.
4.) Rotate checkers with Carpal Tunnel Syndrome to other parts of the store, deli section, produce section, etc.
5.) Invest in R&D to come up with a viable exo-skeleton wearable solution through the grocery store industry association.
6.) Put out a research grant to university bio-mimicry engineering students to solve the problem.

Well, there you have my advice for today, this of course comes from my entrepreneurial brain as a problem solver. The money spent to find a solution or change-up the routines of employees should be welcomed by all; unions, shareholders, employees, and the good old risk management specialists of the largest grocery store chains. Please consider all this and think on it.

Winsome eCommerce Tricks To Turn Cart Abandonment Into Sales

It is not a surprising notion that near about half of customers abandon the carts before making any purchase. Even though that’s a tough proportion to think of, considering that sales would have doubled if those customers have actually purchased, there’s no straightforward or easy approach to prevent that. However, one of the great mistakes for retailers is letting their abandoned customers go without trying to catch back their attention one more time. Despite knowing that most of them won’t come back, there’s no harm in trying to persuade them in a friendly way which might convert them into steady buyers. However, there’s need for a specific plan or strategies to reverse the minds of abandoned shoppers and make them loyal customers. Discussed here are some of the proven hacks for eCommerce retailers to turn their cart abandonment into successful purchases.

#1 Holding back the items in the cart

The first and simplest way to regain back the customers is letting them know that you are still holding their preferred items in their shopping carts. For better results, eCommerce owners can retain the selected items in customer’s cart for more than a week so that they could see their chosen items pending for final checkout every time they log into the website. This may keep them reminding about what they are missing out until they are really tempted to make the final purchase.

#2 Sending a recovery or reminder email

The power of emailing in marketing can never be underestimated and this in one point where email target works absolutely great. Sending friendly emails to the abandoned shoppers reflect the concern of the shopping companies for their dissatisfied customers. This leaves a positive impression on their minds and might lure them to purchase. A simple email with subjects like “Oops! We found your cart is awaiting for checkout.”, “Having issues in checking out?” or a reminder subject line like “Look back into your cart before your things run out” will do great in holding back the attention of buyers again.

#3 Retargeting with custom services

Email targeting might be the most effective strategy, but retargeting approaches are equally fine. Prices and products sometimes lag behind the quality of services in eCommerce and that’s where retargeting approaches may be a win-win strategy. Retailers can offer free shipping, easy returns and exchanges, free goodies which are direct retargeting approach. Whereas, as an indirect strategy, they can use a Javascript code that places cookies on the customer’s browsers which will make advertisements of their website’s products visible wherever they visit on the web.

#4 Offering alluring discounts and price comparisons of abandoned products

Customers are always crazy for discounts, no matter what they are buying and from where! Thus, it is wiser to use this behavioral tendency of buyers to gain them back in case of the abandoned cart. eCommerce owners can send back notifications or email to customers disclosing great discounts on the same items that they left in the cart. Further, they can provide prompt price comparisons for same products on other sites, to prevent the buyers from switching to other online substitutes.

The idea of drawing back abandoned customers is quite simple. When someone abandons a shopping cart, retailers are not losing the sale permanently. Instead, they got some new prospect to convert it into a successful sale. This manifests that initial visits of customers are just “consideration” visit for them, and so retailers can push them for subsequent visits with retargeting for assured conversions.

Get BINbase Data That Helps You Survive and Thrive During Rough Economic Times

BINbase data is quickly becoming the nerve center of many risk management assessments among both large and small businesses. Truth be told, every business will face some type of credit card fraud. And in the past, there was not much merchant account holders could do about it. Until now. BINbase software is taking the financial world by storm and giving business owners the tools to lessen the chances of being victimized by credit card fraud.

Merchant account holders end up paying charge back fees when a fraudulent transaction occurs. So having access to reliable BINbase data can cut down on these costs dramatically and here’s why – a credit card’s BIN number can be run through a BINbase checker and verified before the transaction is processed. This puts the power back in the hands of the business owner and out of the hands of the scammers.

With the BINbase database you can learn all kinds of pertinent details about a card before you approve a transaction. You can find out whether or not the shipping address matches the billing address. You can determine whether or not the card has had any issues in the past, such as frequent charge-backs. In other words you can you better protect yourself from fraud with a simple BINbase search.

For those who are unsure of what credit card fraud, simply put, it’s the act of buying items using another person’s credit card information. Merchant account holder’s are highly susceptible to charge-back fraud.

This kind of fraud happens when a legitimate cardholder uses the card to buy goods or services but when the statement arrives, they contact the credit card company and tell the representative they never received the item or service or never authorized the transaction in the first place. A BINbase data system can help you better track these types of charges.

The next type of credit card fraud that affects merchant account holders is online credit card fraud. It’s the most common type of credit card fraud with transactions that people do on a day to day basis. Now this type of fraud can be a little complicated, where hackers steal credit card information without the real card holder knowing what has happened. To help avoid this problem, merchant’s can use the BINbase number system to verify the billing and shipping addresses to ensure they match.

With all this in mind, it’s fairly easy to get access to BINbase data and integrate the program into your system. The BINbase database is not open to the public but you can purchase either a single user license or universal license. The features you will have with your BINbase download will vary based on the license and the provider you choose to use.

Check the reputation of the BINbase data provider and make sure the BINbase list you receive is current and up-to-date. If you’re ready to open up new channels of information and prevent fraud from hurting your company, the BINbase database is a great place to start.